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Network Direct, Inc.
Contact Center Outsourcing &
Operations Experts

14530 Delano Street
Van Nuys, CA 91411
(818) 908-4000
(818) 475-1354 fax
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Network Direct, Inc.
All Rights Reserved
Services
 
 
Outsourcing Services
NDI strives to provide the highest quality and broadest range of service to the companies we are privileged to serve. NDI's outsourcing services include:
  • Strategic Planning
  • Requests for Proposal (RFP) Development
  • Call Center Evaluation and Recommendation
  • Contract Negotiation
  • Program Design
  • Program Implementation
  • Script Creation and Upgrades
  • Teleservices Representative (TSR) Training Assessment
  • Report Design
  • Technical Consulting
  • Multiple Call Center Coordination
  • Ongoing Program Management
In addition to outsourcing services, NDI recognizes the need for experienced and professional on-going program management in order to conduct successful programs. NDI's Telemanagement Services Division was created to assist our affiliated consultants with this vital function.
 
 
Telemanagement Services
 
Quality Assessments
  • TSR and Script Proficiency
  • Mystery Shopping (inbound)
  • List Seeding (outbound)
  • Customized Monitoring Feedback
  • Literature/Order Fulfillment Effectiveness
  • Report Analysis
  • Benchmarking
  • Service Level Analysis
  • List Quality Assessment
Optional Services
  • Third-Party Verification
  • Agent Certification
  • On-Site Evaluation




"Working with Network Direct means having access to today's best in class operational practices, as well as the 'latest and greatest' on today's contact center suppliers and current technology."