A team of highly experienced call center professionals who average over 22 years of senior management experience successfully serving hundreds of companies, including many Fortune 500 companies
In-depth understanding of how to integrate contact center organizational strengths and technologies with direct marketing, customer care and specific industry applications
An independent consulting team providing objective, unbiased advice to clients and contact center partners
Complete project management and support from planning and program development through monitoring, evaluation, program improvement, and cost management
One Call, One Source...
One call to NDI connects you to the top suppliers of these services, among others:
High-touch call evaluations, coaching and management reporting through NDI's QUALITY ON CALLTM division ensures compliance and customer service excellence
"Network Direct has spent 18 years building a reputation based on objective, unbiased advice. All solutions start on equal ground; our job is to identify the options and ultimately, the strongest and best-fit answer for each client's unique situation."