CONTENTS Home The NDI Story Why You Need NDI Services People NDI Clients NDI Testimonials Circle of Benefits CONTACT Network Direct, Inc. Contact Center Outsourcing & Operations Experts 14530 Delano Street Van Nuys, CA 91411 (818) 908-4000 (818) 475-1354 fax Send us an E-mail © Copyright 2007 Network Direct, Inc. All Rights Reserved	Services     Outsourcing Services NDI strives to provide the highest quality and broadest range of service to the companies we are privileged to serve. NDI's outsourcing services include: Strategic Planning Requests for Proposal (RFP) Development Call Center Evaluation and Recommendation Contract Negotiation Program Design Program Implementation Script Creation and Upgrades Teleservices Representative (TSR) Training Assessment Report Design Technical Consulting Multiple Call Center Coordination Ongoing Program Management In addition to outsourcing services, NDI recognizes the need for experienced and professional on-going program management in order to conduct successful programs. NDI's Telemanagement Services Division was created to assist our affiliated consultants with this vital function.     Telemanagement Services   Quality Assessments TSR and Script Proficiency Mystery Shopping (inbound) List Seeding (outbound) Customized Monitoring Feedback Literature/Order Fulfillment Effectiveness Report Analysis Benchmarking Service Level Analysis List Quality Assessment Optional Services Third-Party Verification Agent Certification On-Site Evaluation		"Working with Network Direct means having access to today's best in class operational practices, as well as the 'latest and greatest' on today's contact center suppliers and current technology."